Located in North Woodstock, NH, in the heart of the White Mountains, Lumen Nature Retreat is a year-round cabins and glamping-style hospitality destination.
We’re looking for a dedicated Full-Time Maintenance & Operations Specialist to join our team to help keep our property in great shape and ensure our guests have an outstanding experience during their stay.
About the Role
As a Maintenance & Operations Specialist, you’ll be responsible for general property upkeep, small to medium repairs, landscaping, and supporting hospitality operations. Your work will directly contribute to maintaining a well-functioning, beautiful destination for our guests.
Schedule: Full-time
Salary: $54,000 per year (starting on a 1099 basis and eligible for a W2 after a probationary period)
Benefits: Paid Time Off (10 days per year)
Responsibilities
Property & Structures Maintenance
- Perform general maintenance and minor repairs on cabins, tents, and common areas.
- Assist with larger repairs and projects as needed.
- Power wash the bathhouse and other structures as required.
Landscaping & Seasonal Maintenance
- Maintain roads, pathways, and surrounding areas.
- Mow lawns, handle pest control, and remove snow during winter.
- Clear brush, rake leaves, and keep trails hazard-free.
Housekeeping & Contractor Coordination
- Work closely with the housekeeping team to ensure all accommodations are guest-ready.
- Assist with unit turnovers and/or laundry when necessary.
- Support and coordinate with external contractors as needed.
Daily Turnover Tasks
- Ensure outdoor areas are clean after guest checkouts.
- Conduct quality control checks after housekeeping turnovers.
- Inspect and address maintenance needs in the bathhouse.
Supplies & Inventory
- Conduct monthly inventories of maintenance and retail supplies
- Process inbound shipments of supplies
- Handle occasional outbound shipments or deliveries
- Restock firewood and other retail supplies for guests
Operations & Guest Support
- Assist Remote Operations Team to address guest concerns.
- Assist General Manager to ensure smooth operations.
- Troubleshoot locks, cameras, and other property devices.
- Help keep property vehicles in good working order and condition.
- Assist in handling any on-site guest issues.
Seasonal Transitions
- Prepare the property for seasonal transitions (Spring Opening and Winterization).
- Assist with construction, renovations, and storage of glamping furnishings.
What We’re Looking For
- Carpentry and general handyman skills.
- Landscaping experience or knowledge.
- Ability to operate maintenance tools and equipment.
- Strong communication skills.
- Comfortable using smartphone apps for work tasks.
- Reliable vehicle.
How to Apply
We’d love to hear from you! To apply, please email [email protected] with your resume. You can also text (346) 636-9043 to schedule an interview.
When reaching out, please include answers to the following:
1. What relevant experience do you have for this role?
2. What is your current availability?
3. Where are you located?
4. Do you have reliable transportation?
We look forward to meeting you!
